Cost Evaluation Criteria and Quality of Consultancy Services in Ministry of Interior and Coordination of National Government

Abstract

The Ministry of Interior and Coordination of National Government has over the years been
involved in the procurement of consultancy services. However, there has been a concern
about the quality of consultancy services procured by the Ministry of Interior and
Coordination of National Government. Majority of the services procured do not meet the
expectation in the procurement operations ranging from suppliers’ failure to meet lead times,
delivery of inappropriate quality supplies and even at times, failing to fulfill the orders all
together. Therefore, the study sought to assess the influence of cost evaluation criteria and
quality of consultancy services in the Ministry of Interior and Coordination of National
Government. The study was guided by transaction cost economics theory, goal-setting theory
and grey theory. The study was anchored on the descriptive research design. The unit of
analysis was the procurement department at the Ministry of Interior and Coordination of
National Government in Nairobi County. The unit of observation was 80 staff in the
procurement departments at the Ministry of Interior and Coordination of National
Government headquarters in Nairobi. Questionnaires were used as the instruments for
collection of primary data. Descriptive and inferential statistics were employed in the study.
Descriptive statistics involved the use of measures of central tendencies (mean) and measures
of dispersion (standard deviation). Inferential statistics involved the use of correlation and
regression analysis. From the findings, the study concluded that there is a positive
association between technical cost evaluation criteria and quality of consultancy services in
the Ministry of Interior and Coordination of National Government. The research
recommended that the Ministry should assess the financial capacity of the supplier to ensure
that the supplier has the financial capacity to supply.
Keywords: Consultancy services, quality of consultancy services and cost evaluation criteria